Return-Replacement Policy
We have a 7-day return-replacement policy, which means you have 7 days to request after receiving your item.
Below are the list of reasons for replacement:
- Damaged or defective item
- Received the wrong item (wrong size/color/design)
- Missing quantity
To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, you can either use the form at the bottom of this page or to streamline the process email us directly at support@prenta.ph with the following details:
- Buyer's Name
- Phone Number
- Ordered Item/s
- Order Date
- Reason (check the list above)
- Proof of transaction thru a Google Drive link
- Photos and Videos displaying the issue thru a Google Drive link
Once your request is processed, we will provide you with an address for returning the items.
Once your return has been inspected at the warehouse, we will send you the replacement item. The shipping cost that was used to for the return will be refunded via GCash or Bank Transfer.
You can always contact us for any return/replacement question at support@prenta.ph.
Return/Replacement form
Please indicate the following in the "Your Message" Field:
- Date Ordered
- Name of Ordered Item/s,
- Reason (e.g., Damaged, Wrong Item Delivered, or Defective),
- Proof of transaction (via Google Drive link)
- Photos and Videos displaying the issue (via Google Drive link)
Send us your question/s
We’re happy to answer any questions you have. Just fill up the form below with any questions you may have and wait for our team's reply.
